Service Level Agreement
In order to properly claim an SLA credit, the owner of the account must open a support ticket with us within seven days of the purported service interruption. The support ticket must include your hosting plan, primary domain, contact information, and a description of the service interruption. The claim will be investigated by the billing department, and if verified, a credit will be applied to the invoice for the next billing cycle. Please allow up to fourteen days for processing.
| Uptime |
Credit % |
| 99.99% |
Guaranteed |
|
| 99.90% |
5% |
|
| 99.8% |
10% |
|
| 99.7% |
15% |
|
| 99.6% |
20% |
|
| 99.5% |
25% |
|
| 99.4% |
30% |
|
| 99.3% |
35% |
|
| 99.2% |
40% |
|
| 99.1% |
45% |
|
| 99.0% |
50% |
|
| < 99% |
100% |
